Customer service is a rough gig.
Add together food and tips for pay, and you’ve got a recipe for 17 horror stories:
#1. The Switch-Up
“A couple orders food together. Man gets a plain hamburger and the female gets a hamburger ketchup only.
They come back up together, and the man says he ordered it plain but got ketchup, and the girl says she wanted ketchup but got a hamburger plain.
I still don’t know if they were trolling, but all I could do was gesture for them to switch hamburgers, as I was dumbfounded.”
#2. The Racism Interpreter
“We had a waitress run into the kitchen BAWLING her eyes out.
It took us a few minutes to find out what had happened, but apparently, a customer kept telling his son what he wanted, and the son would tell this waitress.
When pressed by the waitress why he would not speak to her directly, he told his son to tell her…
‘I don’t talk to N____'”
#3. Not the ENTIRE theatre community!…
“I served a lady who ordered a French onion soup. I returned a minute after delivery and asked how everything was. She made it CLEAR that she did not like the soup.
I took it away, gave her the menu, and she ordered a bruschetta with feta cheese (If you had it with feta cheese, there was a 75-cent extra charge). It arrived in timely fashion.
She seemed pleased.
Until, the bill arrived…
Now, I didn’t charge her for the French onion soup (she ate half of the thing), but she had a MELTDOWN because I charged her the measly 75 cents for the feta!
She started screaming in front of everybody that I was being rude, and that she was going to tell everyone, EVERYONE not to come to our restaurant.
“YOUR SOUP IS SHIT!
THE ENTIRE THEATRE COMMUNITY IS GOING TO HEAR ABOUT THIS!”
She ripped up her bill and crumpled it up in front of me.
The whole thing was quite surreal.
I was stoic. I never had anything like that happen before, so I didn’t know how to react.
#4. What’s worse than no tip?
“I had a table of 5 that consisted of middle-aged people of mixed-gender leave a used maxi-pad on the table.”
#5. Creepy and Mean
Table gets excellent service. $140 bill or so.
Person paying check is friendly and all smiles…
He waits at the door to see the sad dejected look on the waitress’s face as she looks at the receipt and gives a Hannibal Lecter smile.
You could just tell he derived pleasure from her pain.”
#6. Hey! I just met you, and this is creeeeepy…
“This happened when I was ~16 or 17. A guy came in to eat with his family (a little girl and his pregnant wife). They were really really friendly and at first I thought it was a great table.
The wife went to the bathroom, and the guy asked for the check, and on the check he wrote his phone number in the tip area along with, “Call me, baby.”
I ran his card, waited until his wife came back, and brought over the guy’s card and his receipt. I handed the receipt to the pregnant woman and told her something was wrong with the tip.
She got SUPER upset, and I got in a lot of trouble with my managers for stirring shit.
[Editor’s note: WORTH IT!]
In retrospect, I probably didn’t handle that the best way, but at the same time I was fucking furious that some guy would come to eat with HIS PREGNANT WIFE, (they were both wearing wedding bands, acting couple-y, 99% positive they were married, pretty much 100% confirmed when I gave the wife the receipt with the guy’s “tip” on it), and try to hit on a girl half his age.
If he’s pulling that shit so brazenly, god knows what else he’s doing behind his wife’s back.”
#7. Father of the Year
“I used to work at a creamery, and a family of four come in and the kids immediately started screaming at the top of their lungs about which ice cream they want, and what they want mixed in it, but the father turns around and tells them to sit down and be quiet.
Well they sit down, but are far from quiet. Then his wife starts telling him how they have coupons and how if he gets a certain thing, they can get something else free, well the man says, “No, I want what I want”
Then the wife starts to complain to him while the kids are screaming.
Then, the man just looses it, and yells to his kids “YOU’LL EAT WHATEVER I BUY YOU!!”
The kids start crying, and the wife has this scared look on her face.
She takes the kids back to the car, and says ‘Well, we don’t want ice cream.’
The man just stands there, turns to my co-worker and says, ‘DON’T EVER GET FUCKING MARRIED! THESE PEOPLE DRIVE ME INSANE'”