15 Restaurant Employees Confess the Worst Thing They’ve Done to a Customer’s Order

It’s every patron’s worst fear – one of the cooks or wait staff at a restaurant you visit does something terrible to your food. We can imagine all kinds of things, from the classic spit to giving us something we’re allergic to and asked to avoid, but how often does it really happen?

At least occasionally, according to these 15 restaurant employees…who don’t really seem that sorry for their transgressions, to be honest.

15. Maybe waiting tables is not for her.

Pour the whole tray of drinks over a guest – twice. International trade fair with students as waiters.

First time was an accident, second time she was so nervous she was practically shaking and spilled the drinks again on the same guy.

14. Monster.

The worst thing i did was to this one guy that I already didn’t like and he was being kind of an asshole, I overcooked his eggs.

13. Sometimes you’ve gotta stand up for yourself.

My best friend was in line behind an absolute bitch at Starbucks a couple years ago.

The typical nightmare customer. Bitched about the line, bitched that the person helping her dared to attempt to upsell, etc. THEN she called her a C U Next Tuesday as she walked away.

So my best friend got about half way done with her iced coffee, took the lid off, and as she walked by the table, she “sneezed” and “tripped” which caused that remaining part of the drink to land right in the lap of that rude customer.

Maybe not the right thing to do as it wasn’t her “fight” but I don’t think she felt too bad.

12. This story has quite a twist.

I know a guy that pissed in a bucket of pickles. He would have never been caught if he didn’t talk about it.

There were other things going on at that McDonald’s that helped ruin the reputation. It was also competing with another well managed restaurant in a town that never really had room for both of them. The guy I’m talking about was just one of the most immature teenagers I’ve known.

The funny thing is that he’s married to my sister now and has a much better job than me. He slowly transformed into a responsible adult after having a child.

11. That’s just nasty.

I can fairly say that when I worked at sbux, I one time ruined a latte that a customer insisted on being steamed to 200 degrees. (Milk tends to burn and explode after about 180)

So I held up a cloth to protect myself from the liquid napalm, and scorched the fuck outta that drink. Enjoy your cajun style latte.

10. Nope nope nope.

I worked at a popular fast food chain, it was my first time with closing shift, cleaning and prepping the store.

I see this lady with a mop and bucket come out of the back, slop it on to the griddle and START MOPPING IT. I was appalled. I went and told the manager and she tells me well that’s the quickest way to clean it then scolded me for worrying about things that didn’t concern me.

I quit that job next day and then called the district office and told them what happened. That location closed down not long after. But the franchise still exists.

9. Five second rule?

Worked at a 50’s style diner.

Was prepping the chicken breasts for our burgers and dropped a tray of 50 and they slid right under the grill, easily the dirtiest place in the whole restaurant.

My boss saw and had me pick them all up rinse them with water and reseason then and stick them back in the fridge…

8. Ok that’s kind of funny, though. As long as it wasn’t your burger.

I had a buddy at mcdonalds, a real chaotic type, who every once and a while would say “oh hey, guess what time it is… PICKLE SURPRISE!” and put a whole handful of pickles on a random cheeseburger.

7. I just threw up in my mouth.

I gave them what they ordered. We were a pizza/Italian/bar restaurant. Our menu was ludicrously large and essentially anything that was on the menu that could go on a pizza was listed as a topping, probably 40 to 50 topping choices. I would get asked pretty often for “a pizza with everything on it!” I had a usual joke or two to find out what they really wanted.

Typically a deluxe but then they’d want no black olives or whatever. No big deal. Until the asshole came in that that ordered “everything” and then proceeded to ask if I was ret##### when I questioned him. My sister has disabilities so I didn’t appreciate his tact… told my boss about it and he smiled and said get him a pizza with everything.

Brought it out and gave it to him. He flipped out and demanded the manager of course. My manager had my back and gave the guy his bill which at $2 a topping was well over a $100 pizza. Guy refused to pay, cops got called, Yada Yada Yada.

I hope he enjoyed his pizza with clams, pineapple, Buffalo chicken, broccoli, anchovies, green olives, cream cheese, cauliflower, jalapeños, shrimp…

6. At least they knew her.

The best one I remember was a girl we knew ordered a burger with no onions. He took her burger patty, carefully carved it out so it became a burger ring, put that on the bun, and filled the entire center with onions. It was maybe 10% burger, 90% onion, but it looked totally normal from the outside. He never would have done it to a stranger, but friends were fair game.

I also went through and ordered a burger one time, and he handed me the bag with what I thought was an evil grin. Turned out, he put nine patties on it. My other buddy who ordered 2 burgers got one with 4 patties, one with 5.

5. This is so wholesome.

At my last restaurant job, my coworker would make very ugly sundaes for customers who were rude.

For particularly nice customers, she would painstakingly recreate the sundaes in the menu pictures and give them extra cream and sprinkles.

4. Why, though?

I saw a waiter pour an orange juice, take a big swig with his lips on the rim, top it up then take it to the table.

3. That’s logic.

This applies everywhere and not just in the food industry.

I am a IT contractor for hire, if you’re an ass I won’t put much effort beyond what is in the statement of work and follow it exactly. If you’re a pleasant person to deal with I’m much more likely to suggest alternate ways / better ways and possibly cheaper ways to accomplish the goal. r/MaliciousCompliance is full of examples.

2. Dude this is not your house.

In college, I worked for a well known pizza place. One of our wait staff came to collect a pepperoni pizza, and nabbed a piece of pepperoni off the top before taking it out.

He gets to the table, and everyone is staring at him in stunned silence. There’s a very fine string of cheese going from the pizza to his mouth.

1. Just for fun.

If I had a rude guest order a milkshake I’d make it so thick that they looked like they were sucking a d*ck instead of a straw.

I mean, I know customers are rough, but yikes. I hate these stories.

If you’ve worked at a restaurant and are ready to confess, our comments are open!