Wedding Videographer Is Under Heat for Making Fun of Client Who Wanted a Refund After His Fiancé Died

Photo Credit: Pexels

For Justin Montney, what should have been the most beautiful moment of his life has turned into a nightmare. He and Alexis-Athena Wyatt planned to get married in May. But months before, his fiancé died in a car crash.

Naturally, that left Montney with no choice but to cancel with vendors. One of those happened to be Dallas-based wedding videography company Copper Stallion Media, which collected a $1,800 nonrefundable fee from the couple.

Photo Credit: Pexels

But even after Montney explained the nature of his situation, Copper Stallion Media refused to issue him a refund. After not hearing back from the company for weeks, he told them that he would be posting about it on social media and share his story with his friends.

However, Copper Stallion Media threatened to sue Montney and his fiancé’s family after Wyatt’s mother wrote a review on another website. What ensued next can takes unprofessional to a new level, as can be seen in this tweet.

The company openly mocked Montney, saying “we hope you sob and cry all day for what would have been your wedding day. Sorry, not sorry.”

Then, Copper Stallion Media took the PR war even further. They set up a website under the domain name JustinMontney.com. According to the site, the company received more than 75 one-star reviews after the story became public.

The website stated,

“It is not right that people can go online and trash a company. The contract was non-refundable.

We will NEVER refund Justin Montney even with the online threats and harassment. If we knew he was going to shake us down, we would have charged a higher deposit.”

Ultimately, Cooper Stallion Media got removed from both The Knot and WeddingWire after it was discovered that their account had been created using a false identity by someone named Jesse J. Clarke. It turns out that a man by the same name has been accused of scamming more than 90 couples out of payments for none other than wedding videos.

Montney did get his money back from a number of other vendors. However, his experience with Copper Stallion Media still gives him concerns.

Montney said, adding that he felt like it was clear who is actually defaming someone.

“[The company’s owner] is trying to stir up a ruckus and defame my name, but obviously he doesn’t have any ground to stand on.

He kind of made his own smear campaign.”

Have you ever struggled to get a refund from a business? How did the experience end? Tell us about your refund story below!