Guy Shares a Story About Getting Exactly What You Ordered, Even Though You Meant Something Different

I know that many of us are of the opinion that we know what we like and what we want when we order at restaurants – especially when those orders are how we enjoy our coffee, which can be super particular.

The thing is, when you’re traveling and step into a new-to-you coffee shop, you have to realize that not everyone does it the same way. So, if an employee tries to just double check what you’re ordering is what you want, you might want to have a little patiences.

At least, that’s what this Tim Horton’s employee is suggesting with her story, which starts out with her explaining that the way her store does creams and sugars isn’t the same as Starbucks or say, Dunkin’ Donuts.

Years ago I worked for the big Canadian coffee and donut shop, mostly working the evening shift. If you aren’t familiar with Canadian brand coffee shop, the cream and sugar are dispensed by a machine that is calibrated to ab amount determined by corporate.

If you are used to ordering at the fancy green place, or the running donut place, the number of sugar and creams you order may need to change depending on how much you actually want.

When a group of burly men came in and ordered a drink that was basically all cream and sugar, she tried to question him, just to be sure he wanted a gross drink.

One night, we had these 3 bikers drive in, and you could tell they had been on the road for a while. Their ringleader was your stereotypical biker; tall, wide shoulders, big beard, covered in leather. His friends were were shorter but otherwise still had the whole tough but tired look going on.

My coworker was in the back working soup and sandwich, but Its only three people and it’s been a slow night. No worries. Just need to get these tired boys some caffeine and wish them a good night.

Ringleader: I want an extra large 12 and 12.

Me: Are you sur…

Ringleader: Did I stutter?

Me: Okay but that’s only…

Friend 1: Did he stutter!?

No. No he did not…

So off I went to make him exactly what he asked for. Grabbed a cup and put it under the sugar dispenser while I pressed the times3 button 4 times. 12 XL shots of sugar. Then I went over to the cream dispenser and did the same thing. Now, fun fact. The cream and sugars are measured to dispense 1/12 of the cup size you are selecting. So by the time all 12 shots of creamer were dispensed, the cup was basically full.

He didn’t appreciate being questioned, so she made the drink he wanted and sent him on his way.

I stirred the creamy sugar mixture around before I poured an itty bitty splash of coffee in his cup, just enough to bring it up to the safety line on the cup. I tried asking him if he wanted me to heat it up or anything, but I basically got the same exact run around from him and his friend.

Obviously the guy knew what he wanted and he didn’t need me to tell him what he was ordering. They grabbed the rest of their order and drove out into the night.

The story wasn’t over yet, though, because he reappeared the next day, looking sheepish, and admitted his mistake.

Now, you would think that was the end of the story. The big angry biker man got his nasty sugar cream drink and left me sitting there wondering if the rest of the world had been drinking their coffee wrong this entire time. But no, I was lucky to be working the next afternoon when he came back in!

Mr. Ringleader came back in all by himself the next day and shuffled up to the counter. I could tell he must have been embarrassed because his voice was a lot softer this time, he knew he f**ked up.

He apologized and told her what he usually ordered and from where, and working together, they got him the drink he’d actually wanted.

The glorious aftermath is that he apologized and confirmed that the drink had been utterly disgusting. Turns out he was used to ordering from the fancy green coffee place and they use way smaller measurements for their creamer and sugar. Once I knew where he was used to ordering from I made him the approximately same drink using our measurements (roughly a triple triple) and sent him on his way.

I only wish I could have seen his face when he took that first sip.

Magic how that works out, right? You let people help you and they do?

Here’s what Reddit had to say…