If you’ve ever been through the pain of losing a pet, you know that it is an incredibly difficult and heart-wrenching process.
Dogs are called “Man’s Best Friend” because their undying loyalty to us human beings enriches our lives in so many ways. The hashtag #wedontdeservedogs exists for a reason.
A man named Joseph Inabnet recently reached out to the pet product company Chewy for a refund on some unopened dog food after his beloved dog Bailey passed away and he got an incredible response that he did not see coming.
On May 1, Inabnet shared this post on Facebook.
“If anyone has ever dealt with Chewy.com, they probably know just how wonderful their customer service is. But today, it went to the next level. I had to put my Bailey down in October. She had been on prescription dog food, and I had a brand new unopened bag (about $70).
I asked Chewy if I could return it. They told me to donate it instead, and they returned my money. GREAT customer service; right? IT GETS BETTER!! Today, completely out of the blue, I received from Chewy.com the card and painting below. I have also provided picture of Bailey that I must have uploaded to Chewy at some time.
This is a real oil painting, and the artist, Sharon LaVoie Lamb, did an amazing job. I don’t know how to make something go viral, but Chewy.com deserves recognition for their outstanding attention to detail and customer service.”
First, here is the note that Chewy sent to Inabnet.
And here is the beautiful oil painting of Bailey by artist Sharon LaVoie Lamb.
Here’s how people reacted to the touching story.
I mean, whoever thought of this is amazing.
More companies need to do things like this!
Now that is wonderful customer service.
I’ll be right back, I have something in my eye…