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If you work in customer service, then you know that, for the most part, you have to go with the customer always being right – even when they’re not technically right.
You have to at least let them think they’re right so that they’ll continue to be a customer…at least, if you want them to still be a customer, and in some cases, you definitely shouldn’t.
This person worked at a popular restaurant with a hopping patio – a patio people sometimes tried to sneak onto without beat officially sat by the server, even though there were plenty of signs advising them it wasn’t allowed.
Image Credit: Cheezburger
A family she recognized as being jerks was sitting at another server’s table, and the other girl went to see what was wrong.
Image Credit: Cheezburger
Except that wasn’t her table, and no one had sat them there with togo boxes they weren’t supposed to have in the restaurant.
Image Credit: Cheezburger
Finally, what everyone expected happened – they stormed inside to have a word with the manager.
The jury is out on whether anyone in the party was named Karen.
Image Credit: Cheezburger
I have a hard time believing everyone in the vicinity didn’t burst into applause.
This is a manager who values his staff and doesn’t have trouble setting fair boundaries when it comes to what guests can and cannot do in his restaurant.
Well done, sir.
Image Credit: Cheezburger
How would you have handled this as a server? As a manager?
If you’ve got a better response than this guy did, I’d love to hear it down in the comments!
