I haven’t worked in a customer service job in quite a few years, but I have to say that I never really liked it when it was drilled into the employees’ heads that we need to be best friends with the customers. I totally understand being polite and friendly and respectful but I always thought it was pretty weird when we were supposed to try to “connect” with them.
And I feel that way as a customer, too! Apparently, I’m not alone in feeling that way.
A TikTok user talked about some rules and regulations that workers at a Starbucks store are supposed to follow when it comes to customer service.
@benwithabee I’ve had so much fun talking to all of you <3 #antiwork #antiworktiktok #badboss #toxicworkplace #9to5 #thegreatresignation #entrepreneur #hustle ♬ Lo-fi hip hop – NAO-K
And, as you can imagine, other folks had thoughts about it, as well.
This TikTokker made a good point and someone else agreed with him…I guess I didn’t think of it this way…
And this person said this whole thing just sounds like a big red flag.
I’m on board with what this viewer had to say!
And here’s another person who had some thoughts about this.
And this individual had a good point, I think.
Okay, now we want to hear from you.
What do you think about this?
Talk to us in the comments and let us know.
We look forward to it!