Fast food is all about consistency in flavor, value and customer service. And when it comes to the latter, one fast-food titan stands above the rest: Chick-fil-A.
No matter how long the drive thru line extends or how jammed the lobby gets with hungry kids, Chick-fil-A employees treat customers with tremendous respect and hospitality. And that’s not just me talking out of loyalty to their tenders.
According to the America’s Best Customer Service 2020 report by Newsweek and Statista, Chick-fil-A has the best fast-food customer service in America. They took home the title by edging out In-N-Out Burger and Whataburger.
The report was based on survey results from more than 20,000 U.S. customers that measured categories including range of services, accessibility, quality of communication and professional competence.
For anyone who has dined at Chick-fil-A, the first-place finish should come as no surprise. In fact, the restaurant finished fifth overall in the survey, with a score of 9.08. Considering the survey spanned more than 160 different categories of business, this was a major feather in the cap for one of the most recognizable brands in its industry.
Disney Cruise Line, Neiman Marcus, The Ritz-Carlton and Edward Jones were the only companies who outperformed Chick-fil-A in the scoresheet. Not bad for a place that’s synonymous with clever commercials featuring cows encouraging us to “Eat More Chickin.”
Providing excellent customer service is one of the main reasons the restaurant has become such a significant player in the fast-food game. Of course, it all starts from the top down. Founder Samuel Truett Cathy puts it best, stating, “We should be about more than just selling chicken. We should be a part of our customers’ lives and the communities in which we serve.”
Though Cathy passed away in 2014, it’s safe to say his legacy and vision lives on.