Who among us, I wonder, has not experienced the hassle of having to deal with terrible customer service reps attached to mobile phone companies?
I would guess that number is close to zero, which is why this r/prorevenge story is sure to resonate with us all.
This man got married, and he and his wife decided to combine their cell phone plans. This is surely something that sales reps deal with on a fairly regular basis, and he came away from negotiations satisfied with a $70/mo bill that would include all origination fees.
Spoiler alert: they received a bill for more than that, and were told on the phone that it was correct and could not be waived.
He found a new carrier and switched his service, but when he called AT&T back, they informed him the grace period for a refund had passed.
He elevated his complaint and was told that, no problem, the bill would be waived in full.
Reader, this was not the end of the story.
The next rep reneged on the previous rep’s promise, then elevated the complaint when OP demanded she honor what was promised.
Two weeks later, the bill was in collections.
Six months after that, his credit had taken a hit – though he got that removed.
Three months after that, a different collections company had the debt. He’s asked them to verify it, too, an has heard nothing.
So…maybe it’s over.
At least, it’s over for this guy, but if AT&T thinks it’s over, they have another think coming.
And this guy has the means for a very costly revenge.
Final cost of the $139 bill?
A $108,000 annual contract with his city.
Did he go too far? Personally, I think he went just far enough.
Weigh in down in the comments!